How It Works
Booking a certified coach on TribeGen takes a few minutes.
1. Discover a coach
Browse independent certified coaches by category, sport, location, price, rating and availability. Browsing is free and requires no account.
2. Choose a session
Open a coach profile to see pricing, credentials, reviews and available time slots, then pick the session that fits you.
3. Pay securely
Checkout is handled by Telr, a PCI-DSS compliant UAE payment gateway. Your total is shown before payment — the coach's session price, with no added booking fee.
4. Train and confirm
Meet your coach at the agreed time and location. After the session is completed, the coach is paid according to the platform's payout schedule.
Purpose of Online Payments
Payments made through TribeGen are collected from customers when they book a coaching session with an independent coach through the platform.
The payment covers the coaching service selected by the customer. TribeGen securely processes the transaction, deducts its platform service commission where applicable, and transfers the remaining amount to the coach according to the platform's payout schedule.
Coaches may also pay optional platform fees for premium features or promotional services when available.
Cancellations and refunds
Cancellation windows and refund eligibility are described in our cancellation policy and refund policy. Approved refunds are returned through Telr to the original payment method.