All payments on the TribeGen FZ-LLC platform are securely processed by Telr, our payment services provider. TribeGen does not collect or store your payment card information. Refunds, chargebacks, and payment disputes are administered by Telr under its own policies and the rules of the underlying card networks and consumer-protection regulators. You may also be subject to Telr's applicable payment processing requirements where relevant to the transaction.

1. How refunds work

If you are eligible for a refund, it will be issued through Telr back to the original payment method used at checkout. Processing times, eligible amounts, and the outcome of any dispute are determined by Telr and your card issuer or bank.

2. Cancellation-based refunds

Refunds tied to a booking cancellation follow our Cancellation Policy. Where the Cancellation Policy entitles you to a partial or full refund, the Platform instructs Telr to issue the refund.

3. Chargebacks and disputes

You may dispute a charge directly with your card issuer at any time. Disputes are investigated and resolved by Telr and the card network under their standard processes. We encourage you to contact us first so we can attempt to resolve the issue without a formal dispute.

4. Statutory rights

Nothing in this policy limits any non-waivable statutory consumer rights you may have under applicable law.

5. Contact

For questions about a payment or refund, contact contact@tribegen.ae.